VIP Host House of Blues New Orleans

Job Summary

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

About the role

To sell VIP options in advance for every show at House of Blues New Orleans and to also be present on night of show to up-sell available VIP inventory. Serve as VIP host in the Music Hall on night of show to maintain constant communication with staff and clients to ensure that guests receive highly personal service and the highest level of standards at all times.

Physical Demands/Working Environment

• Required: Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Qualifications

• Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Able to diffuse possibly volatile situations with tact and diplomacy
• Experience with Microsoft Word, Excel, Publisher/PowerPoint, and Outlook
• Must have a flexible schedule
• Must be able to work in multi venues

Responsibilities

• Sell VIP tables, bottle service and reserved chairs in advance of every show and assist in maintaining monthly sales goal
• Be present at every show to up-sell available VIP inventory to concert patrons
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue
• Provide assistance for VIP clients regarding the timing of their arrival and concert times
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage
• Cook up operations on night of shows with Ops Director, servers and security
• Ensure VIP areas are set up on night of show, printing sales collateral, end of night reporting and ensuring sections are properly cleared/cleaned at the end of the show
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs
• Give constant observation of VIP sections to ensure guests are receiving highly personal service at all times
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience
• Maintain exemplary and professional grooming standards
• Occasionally work Special Events that are scheduled throughout the venue