Restaurant Server - House of Blues Cleveland

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster leads in event ticketing, Live Nation Concerts promotes over 40,000 shows annually, and Live Nation Media & Sponsorship connects brands with fans.

About the role

A Restaurant Server will suggestively upsell food and beverage items to guests in a friendly and helpful manner. Key responsibilities include maintaining atmosphere control, following safety and sanitation standards, assisting other employees, and providing exceptional guest service.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through work area
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening, running, and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol
• Request proper identification for anyone appearing under 30 years of age
• Inform guests of daily specials and make recommendations to suggestively sell menu
• Provide exceptional guest service by anticipating guest needs, answering questions, taking orders, ensuring items are correct, delivering items timely, and appropriately resolving any guest complaints
• Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
• Occasionally work special events scheduled within the venue
• Have knowledge of all menu items, music, promotional or special events in the house
• Inform guests of daily specials and make recommendations to suggestively sell menu

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude while anticipating guest needs

Qualifications

• High School diploma or equivalent
• Experience in a high volume, fast-paced work environment
• Cash handling experience
• Beer, Wine & Liquor knowledge, current with latest drink trends
• Point of Sales knowledge, preferably MICROS

Skills

• Attention to detail
• Positive attitude
• Teamwork
• Handling multiple tables efficiently
• Anticipating guest needs

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption/fertility support

Pay

Hourly plus tips

Schedule

Flexible, nights and weekends