Restaurant Server

GENERAL SUMMARY

This position is responsible for creating and serving food & beverages in the Café, maintaining Café cleanliness, and providing the highest level of Customer Service and Hospitality. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors.

Primary Job Functions

• Greet customers as they enter and exit the Café
• Create and serve food and beverage items
• Promote daily specials and encourage upgrades to each order
• Operate cash register, process payments through cash or credit card handling and/or member account charges
• Café opening and/or closing duties, as required
• Maintain a clean, safe work environment according to State and Local food safety standards
• Understand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

Qualifications

• Minimum one (1) year of Customer Service experience (food service industry experience preferred)
• State Food Handler Certification
• Responsible Beverage Service (RBS) state certification
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills
• Well organized and detail oriented
• Detail-orientation and high cleanliness standards