Restaurant Server

About the role

The Hotel Landing is a premier luxury lakeside destination in the Upper Midwest, dedicated to creating moments of elegance, authenticity, and lasting memories. As a member of our team, you will play a crucial role in delivering exceptional service in a dining environment that fosters a warm, welcoming atmosphere.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remain attentive to customers throughout their dining experience, adhering to or exceeding service standards.
• Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Maintain cleanliness standards in the restaurant, wait station, and kitchen service area.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information.
• Receive proper payment from guests and ensure accuracy of guest checks and payment methods.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, services, and facilities.
• Respond to customer inquiries and comments in person and on the phone, providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in a similar position of 3 months or longer.
• Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to see and handle detailed work in dimly lit conditions.
• Manual coordination to perform tasks such as punching buttons, grasping items, balancing and carrying trays loaded with food and beverages.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
• Continuous standing during preparation, during service hours, or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must have ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Skills

• Customer service principles.
• Food server function.
• Restaurant and kitchen operations.
• Basic cash-handling procedures.
• Oral and written English fluency.
• Visual acuity for detailed work in dimly lit conditions.
• Manual dexterity for tasks such as punching buttons, grasping items, balancing, and carrying trays.

Benefits

• Sage Hotel & Restaurant Discounts across the US.
• Paid vacation, sick and holiday pay.
• Medical, Vision, Dental Insurance.
• 401(k).
• Convenient Location.
• Free Shift Meal.
• Complimentary Parking.