Special Assignment Admin

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as the first line of contact for customer issues.

Responsibilities

Essential Functions

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
• Handles records management tasks such as maintenance, destruction, and inventory.

Additional Quality Assurance/Loss Prevention Functions

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring package condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages per policy.
• Ensures loose product is accounted for per company policy.
• Researches missing packages to identify root causes of scanning failures.
• Compiles information on disputed deliveries for management review.
• Reviews and trends loss/damage claims to identify improperly charged claims.

Additional Linehaul Functions

• Reviews and enters Independent Contractor (IC) settlement information into systems for proper payments.
• Enters settlement adjustments as directed by management.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system.
• Enters vehicle mileage records and works with ICs/Linehaul staff to resolve issues.
• Tracks metrics, including IC charge-back programs, complaints, and maintenance compliance, and prepares weekly reports.
• Serves as initial contact for IC inquiries regarding settlements, uniforms, decals, etc.

• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Skills

• General business skills: typing, data entry/review, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for fast-paced environments.
• High attention to detail and accuracy.

Job Conditions

Preferred location: Dothan, AL. Employees will work at the FedEx location five days a week. Work schedule to be determined.