Spanish Healthcare Interpreter I

About the Role

The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter, accurately and skillfully interpreting via oral and written communication.

Qualifications

• High school diploma required; Bachelor's degree preferred
• 1-year related experience required
• Knowledge of medical terminology and prior experience in a healthcare setting is required
• National medical interpreter certification preferred
• Demonstrated knowledge of oral/written language pair competency by successful completion of an Interpreter Language Assessment required
• Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required

Responsibilities

• Proactively responds to requests for language access in a healthcare setting, including in-person, telephone, and video interpreting, as well as basic translation
• Leverages technology to deliver services in various modalities and troubleshoots basic application issues with software and customers
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities to contain costs
• Interprets information regarding patients' and families' healthcare needs, such as patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments
• Serves as a conduit for accurate and concise interpretation, considering cultural implications and idiomatic language differences
• Acts as a cultural broker by educating caregivers on patients' cultural contexts in relation to healthcare
• Adheres to the healthcare system's professional conduct standards, executes job duties ethically, and follows national practice standards
• Translates basic written information as needed and within department guidelines
• Serves as a cultural mediator and educates customers appropriately