Spanish Customer Service Rep (TX/ID/NV)

Main Purpose of the Role

The main purpose of the Customer Service Representative role is to answer inbound calls, chats, SMS, and emails with professionalism and excellent support, representing REVOLVE in a way that aligns with our organizational values. The role focuses on providing exceptional customer service, researching and resolving complaints, and ensuring customer retention and satisfaction.

Major Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Cook up and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

• Fluent in both English and Spanish
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum Qualifications

• Fluent in both English and Spanish
• Experience with Microsoft word and excel
• High School Diploma
• Type 50+ words per minute

Preferred Qualifications

• 1+ years in Customer Service, help desk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation