Spanish Customer Service Rep

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering of over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands.

About the role

The Customer Service Representative (TX/ID/NV) will answer inbound calls, chats, SMS, and emails with professionalism and excellent support, representing REVOLVE in a way consistent with our organizational values. We obsess over our customers! Required equipment will be provided, and other duties may be added as needed.

Responsibilities

• Answer inbound telephone calls and provide excellent customer support.
• Respond to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Follow up on all written correspondence and escalate to the customer service manager on duty as necessary.
• Coordinate and follow up with other departments to ensure problem resolution.
• Work together with other customer service team members to promote an environment of customer satisfaction.

Requirements

• Fluent in both English and Spanish.
• Ability to work in a team environment.
• Ability to give and receive honest and direct feedback.
• Strong customer orientation with a desire and willingness to help.
• Strong verbal and written communication skills.
• Ability to work in the intensity of a high-volume inbound call center and uphold the highest quality standards for individual output.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Schedule flexibility as shifts can change based on the needs of our customers.
• Experience with Microsoft Word and Excel.
• High School Diploma.
• Type 50+ words per minute.

Remote Work Requirements

• Ability to work autonomously in a virtual environment.
• Must be reachable and available by telephone, email, and instant message during work hours.
• Ability to meet set productivity standards on an ongoing basis.
• Must have a dedicated quiet and distraction-free workspace, including an appropriate work surface (desk that can accommodate a laptop and monitor).
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted).
• Ability to use the majority of your internet bandwidth for work (avoid sharing bandwidth with others, especially for activities that consume considerable bandwidth).

Preferred Qualifications

• 1+ years in Customer Service, help desk, or call center experience.
• Type 60+ words per minute.
• Working knowledge of website navigation.
• Works well in a dynamic environment with minimal supervision.

Pay

A reasonable estimate of the current base salary range is $19 - $24/hr for individuals assigned and/or hired to work in California.