Spanish Customer Service Rep

Mosaic Talent Consulting surfaces diverse, quality opportunities to help job seekers piece together their ideal career. This role is with REVOLVE, the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, REVOLVE delivers an engaging customer experience from a curated offering of over 45,000 apparel, footwear, accessories, and beauty styles. The company connects millions of consumers, thousands of global fashion influencers, and more than 500 brands through innovative technology, data analytics, and marketing strategies.

About the role

The Customer Service Representative will answer inbound calls, chats, SMS, and emails with professionalism and excellent support, representing REVOLVE in a way consistent with organizational values. Required equipment will be provided. Other duties may be added as needed.

Responsibilities

• Answer inbound telephone calls and provide excellent customer support.
• Respond to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Follow up on all written correspondence and escalate to the customer service manager on duty as necessary.
• Coordinate and follow up with other departments to ensure problem resolution.
• Work with other customer service team members to promote an environment of customer satisfaction.

Requirements

• Fluent in both English and Spanish.
• Ability to work in a team environment.
• Ability to give and receive honest and direct feedback.
• Strong customer orientation with a desire and willingness to help.
• Strong verbal and written communication skills.
• Ability to work in the intensity of a high-volume inbound call center while upholding the highest quality standards for individual output.
• Knowledge of apparel construction, fabrication, and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Schedule flexibility, as shifts can change based on customer needs.

Remote Work Requirements

• Ability to work autonomously in a virtual environment.
• Must be reachable and available by telephone, email, and instant message during work hours.
• Ability to meet set productivity standards on an ongoing basis.
• Must have a dedicated, quiet, and distraction-free workspace, including an appropriate work surface (desk that can accommodate a laptop and monitor).
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted).
• Ability to use the majority of your internet bandwidth for work (avoid sharing bandwidth with others, especially for high-consumption activities).