Spanish Speaking Customer Service Representative

About The Role

We’ll be the friendly voice guiding callers to the answers they need. Duties include answering general loan questions, transferring calls, addressing inquiries, and supporting callers. We operate 24/7 and offer flexible shifts.

Responsibilities

• Answer incoming calls and connect callers to the right department.
• Provide top-notch customer service while answering basic questions about VA loans.
• Juggle tasks like sending emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported.

Requirements

• Fluent in both English and Spanish.
• Basic understanding of the loan process or willingness to learn quickly.
• Excellent phone skills and strong communication abilities.
• Dependable, efficient, and committed to giving your best effort in every interaction.

About You

• Thrives in fast-paced environments.
• Quick learner and excels in new roles.
• Strong work ethic and dedication to giving your best effort.

About Us

We’re dedicated to helping Veterans and military families become homeowners. We’re passionate about providing friendly service and enhancing lives every day. We’re proud to be the #1 VA lender for homebuyers in the nation.