Spanish Speaking Customer Service Representative

About the role

¡Otter Products está buscando Representantes de Servicio al Cliente que hablen español para unirse a nuestro equipo!

Responsibilities

• Answer a high volume of calls each day
• Maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products
• Provide information and sales support about products that match the consumer's needs
• Navigate multiple computer systems at one time to ensure data accuracy
• Exemplify professionalism and superior interpersonal skills with their peers and customers
• Represent our core values and show peer leadership within the department

Qualifications

• Must live/work in Colorado or Wyoming within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521
• High School Diploma or equivalent preferred
• Effective written and verbal communication skills required
• Bilingual in English/Spanish required
• Prior experience with Microsoft and Windows systems required
• Familiarity with navigating multiple platforms preferred

Benefits

• Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes)
• Accrued paid time off based on seniority
• Volunteer time off
• Parental leave
• Bereavement leave
• Company holidays
• Years of service awards

Schedule

This is a fully remote/local position.

Pay

• Base Compensation Range: Minimum USD $19.00/Hr. Maximum USD $21.50/Hr.
• Eligible for the Customer Service Performance Based Incentive Program