Spanish Customer Service Rep (TX/ID/NV)

Main Purpose

The main purpose of the Customer Service Representative (TX/ID/NV) role is to answer inbound calls, chats, SMS, and emails with professionalism and excellent support. The role represents REVOLVE in a way that is consistent with our organizational values. We obsess over our customers!

Required Equipment

Required equipment will be provided.

Major Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Cook up and follow up with other departments to ensure problem resolution
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

• Fluent in both English and Spanish
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant

Remote Work Requirements

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Must be able to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free workspace, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum Candidate Qualifications

• Experience with Microsoft word and excel
• High School Diploma

Preferred Qualifications

• 1+ years in Customer Service, help desk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation