Customer Service Rep - Bi-lingual (Eng/Spanish)

Bettcher Industries is a leading developer and manufacturer of innovative precision cutting and trimming tools for food processing and industrial applications. The company also manufactures equipment for the restaurant, fast food and institutional foodservice. All products developed by Bettcher are designed to contribute to better working health, safety and comfort, while also improving the efficiency and bottom-line profitability of the companies that buy them. POSITION SUMMARY: The Inside Sales / Customer Service Representative is responsible for providing support to international distributors, international and domestic customers, and Bettcher global sales managers for order processing, shipping and resolving issues related to sales transactions.RESPONSIBILITIES:The duties & responsibilities of the Inside Sales/Customer Service Representative include, but are not limited to the following: Be the trusted advisor for direct customers and distributors on a global basisAnswer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questionsReceive and enter phone, fax or emailed orders from distributors and direct customersCall customers when necessary to advise of shipment delays and/or information necessary to process purchase ordersMake changes to or cancel orders/backordersInitiate orders for replacement parts and/or correcting errorsUpdate customer and distributor information in Bettcher’s CRMSolicit sale of new or additional servicesResolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplierObtain customer feedback informationEnsure on-time delivery of all designated customer/distributor ordersInitiate and coordinate paperwork and required documents for processing international shipmentsSupport Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactionsProcess order returns/credits/warranty claims/RMA’s for direct customers and distributorsExpedite orders with the factory when necessaryInform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availabilityProvide shipping (tracking) informationProvide information on product pricing, product availability and lead times MINIMUM REQUIREMENTS:High school diploma or GEDBi-lingual (English/Spanish)Customer service/inside sales experience (minimum 3 years in sales or sales support area)Proficiency in the use of computers including Excel, Word, and the InternetProficiency in using data bases for order entry, shippingExcellent written and verbal communication skillsPositive attitude and self-motivated.Export compliance and / or international shipping experience Employment at Bettcher Industries is contingent upon the successfully completing both a pre-employment background check and a drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US (I-9 form). Bettcher Industries is an Equal Opportunity Employer - Minorities / Females / Disabled / Veterans (M/F/D/V). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.