Spa Supervisor

Find the right balance of inspiration and wellness in the heart of Mississippi’s capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium, and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

About the role

To assist the Spa Manager in providing leadership, direction, and supervision of the staff in the daily operations of the spa (including but not limited to retail, membership, salon, fitness programs). Assists in overseeing the coordination of all guest requests, provides suggestions to budgeting, forecasting, as well as salon product inventory and ordering. Handles all group bookings and brides/bridal parties.

Responsibilities

• Maintain complete knowledge of all hotel features, services, and hours of operation, all spa services and products, fitness programs, salon.
• Assist in the daily operations for the spa, booking appointments, inventory of professional products, etc.
• Assist in all aspects of the spa member fitness areas.
• Assist with all member and fitness billing, cancellations, changes, and/or cancellations.
• Assist in all fitness and Spa promotions to generate spa revenue.
• Assist with hiring staff, disciplinary action, and motivation of staff members.
• Assist with monthly forecasting and maintain guidelines of Spa budget while making optimal use of financial resources.
• Attend hotel meetings in the absence of the Spa Manager.
• Maximize net operating income and owner’s equity through sales generation and cost control procedures.
• Assist with ongoing training and development of each associate.
• Continuous evaluation and improvement of the operations.
• Attend sales & catering meetings.
• Work closely with the catering department to accommodate group requests.
• Review group billing and procedures to ensure accuracy.
• Work with the housekeeping department in regard to the cleanliness of the facility, maintaining high levels of cleanliness.
• Track spa maintenance work tickets and repairs.
• Ensure that service standards exceed guest expectations.
• Address guest and employee concerns constructively and effectively.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and computer skills.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• High school diploma or equivalent preferred.

Benefits

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott branded properties worldwide.
• Free Meals
• Free Parking

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.