Spa Supervisor

The Fieldhouse Spa

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

• Salary: £14 per hour (OTE £15.10 per hour, including tronc)
• Hrs: 32 hours per week, over 4 days

Role Overview

As Spa Supervisor, you will play a key role in ensuring our guests receive an outstanding experience, whilst supporting the wider Spa team to deliver consistently high standards throughout every shift.

Responsibilities

• Oversee the daily operation of the Spa, ensuring each shift runs smoothly and efficiently.
• Deliver and champion an exceptional guest experience at every touchpoint.
• Act as shift lead, providing direction, support and guidance to the Spa team throughout the day.
• Open and close the Spa in line with operational requirements.
• Support the onboarding and training of new team members, helping them successfully integrate into the business.
• Ensure the wellbeing of the team throughout each shift, creating a positive and supportive working environment.
• Aid the Spa Manager with daily briefings and effective communication across the team.
• Ensure all operations comply with Health & Safety legislation and Fieldhouse Standard Operating Procedures (SOPs).
• Lead both front-of-house and back-of-house operations, including guest arrivals, bookings, scheduling, payments and daily reception standards.
• Support stock control and merchandising within the retail area.
• Maintain exceptional presentation standards across all Spa facilities.
• Lead by example, demonstrating professionalism, positivity and a hands-on approach to service delivery.

Skills & Experience

• Previous supervisory experience within a Spa, wellness or luxury hospitality environment.
• Confidence in leading and supporting a team, with excellent communication, organisational and problem-solving skills.
• A passion for delivering exceptional guest experiences, strong attention to detail and the ability to maintain high operational standards.
• Confident using booking and point-of-sale systems.
• A flexible approach to working hours, including weekends and public holidays.

Perks & Benefits

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days).
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

About the Company

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.