Spa Supervisor

Responsibilities

• Supervise the concierge, concierge and Housekeeping Teams, providing support and training as needed.
• Proficiently utilize SpaSoft to book reservations and collect payments.
• Facilitate VIP Reservations in Conjunction with VIP Hosts.
• Check in guests, verifying access and treatment schedules.
• Uphold high standards of guest service.
• Facilitate trainings and assist other supervisors.
• Have complete knowledge and understanding of all services and products.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
• Create employee shift schedules.
• Ensure accurate Concierge Bank protocols and review any discrepancies prior to drop.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Aid in all areas of spa operation as requested by management.
• Aid in all projects assigned by Assistant Spa Director and Spa Director.
• Communicate to management any and all occurrences involving staff, guests, equipment, or facilities requiring attention.

Qualifications

• Prior experience as a spa concierge.
• 3 years of experience in guest service.
• Prior supervisory experience preferred.
• Experience with SpaSoft helpful.
• Enjoy working with people and possess a friendly, outgoing personality.
• Excellent communication and listening skills.
• Basic computer knowledge.
• MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.