SPA SUPERVISOR

What You’ll Do

• Lead & Inspire: Oversee daily spa operations, ensuring your team is motivated, well-trained, and performing at their best to provide top-tier service.
• Guest Experience: From the moment guests walk in, you’ll ensure their complete satisfaction—whether it’s scheduling, addressing concerns, or recommending treatments.
• Maintain Tranquility: Ensure the spa is pristine, with spotless facilities and a calming ambiance, creating a peaceful environment for our guests to unwind.
• Retail & Inventory: Manage retail and professional product inventory, assist with product recommendations, and maximize sales while enhancing the guest experience.
• Team Collaboration: Work closely with front desk agents and therapists to keep operations smooth, efficient, and high-energy, ensuring that guests always feel welcome.
• Problem Solver: Address guest complaints or concerns with professionalism and a solution-oriented attitude to maintain the spa’s reputation for excellence.

What We’re Looking For

• Leadership Skills: Proven ability to manage, motivate, and supervise a team in a fast-paced, luxury environment.
• Communication: Excellent verbal and written communication skills to engage with guests and team members alike.
• Experience: 2+ years in spa or hospitality management, ideally in a hotel or resort spa setting.
• Passion for Wellness: Knowledgeable about spa treatments, wellness trends, and product recommendations to upsell and enhance the guest experience.
• Organizational Excellence: Ability to manage schedules, inventories, and cash flow while maintaining a calm and organized environment.

Why WinStar?

• Competitive Pay & Benefits: Enjoy competitive compensation and a range of benefits designed to support your well-being.
• Career Growth: Expand your skills and advance in the world of hospitality and wellness.
• Dynamic Team: Work alongside talented individuals who share your passion for providing exceptional service.
• A Beautiful Work Environment: Join a premier destination that combines luxury, relaxation, and top-tier service.

Physical & Mental Demands

• Ability to stand for extended periods and lift up to 25 lbs.
• Comfortable working in a fast-paced, customer-focused environment.
• Flexible schedule availability, including nights, weekends, and holidays.