Spa Supervisor

About the role

The Spa Group & Guest Experience Supervisor at Chateau Élan Winery & Resort is responsible for supporting the daily operational flow of The Spa while overseeing all spa group experiences from inquiry through execution. This role serves as both an operational leader and primary liaison for spa groups, ensuring exceptional guest experiences, seamless coordination between departments, and adherence to luxury hospitality standards.

Responsibilities

• Serves as primary liaison between Spa, Resort Sales, Catering, Conference Services, Reservations, and other resort departments regarding group bookings and spa experiences.
• Coordinates group itineraries, treatment scheduling, amenity arrangements, special requests, and pre-arrival communication.
• Hosts and oversees spa groups onsite to ensure seamless execution, professionalism, and luxury guest experience standards.
• Assists with managing daily schedules of Front Desk, Spa Attendants, and additional spa colleagues based on business levels and operational needs.
• Organizes and facilitates training and certification initiatives for Front Desk and Spa Attendants.
• Supports the ongoing development and coaching of Front Desk and Spa Attendants.
• Maintains exceptional product knowledge of spa services, retail offerings, resort amenities, promotions, and operational procedures.
• Executes spa promotions, special events, activations, and resort programming.
• Reports maintenance concerns, safety hazards, deficiencies, and operational issues promptly.

Requirements

• Demonstrated leadership and team-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage competing priorities in a fast-paced luxury hospitality environment.
• Strong attention to detail and commitment to operational excellence.
• Ability to work collaboratively across multiple departments.
• Adaptability to operational and business needs.
• Professionalism, confidentiality, and composure in a fast-paced luxury hospitality environment.

Skills

• Ability to communicate professionally with guests, colleagues, and leadership.
• Coordinate multiple moving pieces while maintaining exceptional guest service standards.
• Read and interpret schedules, event orders, reservations, promotional materials, and operational documents.
• Promote and recommend spa services, retail, promotions, and resort offerings.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Pay

Tipped/Service Charge Eligible: Yes

Schedule

N/A