Spa Receptionist | Luxury Spa at Carneros Resort | Full Time

About the role

The Spa Receptionist serves as the first point of contact for spa guests, delivering impeccable service with professionalism and poise. This role requires attention to detail, the ability to anticipate guest needs, and the ability to create a warm and welcoming atmosphere that aligns with Forbes Travel Guide standards.

Responsibilities

• Greet all guests with a warm, genuine welcome in accordance with Forbes Five-Star standards.
• Ensure all guest interactions are personalized, proactive, and exceed expectations.
• Provide detailed information about spa services, treatments, and retail products.
• Manage spa bookings, confirm appointments, and accommodate special requests.
• Efficiently coordinate with therapists and other spa staff to optimize the schedule.
• Process payments accurately, handle cash, and maintain an organized reception area.
• Monitor and update guest records, ensuring data confidentiality.
• Address and resolve guest concerns or complaints promptly and effectively.
• Escalate issues to management when necessary, ensuring guest satisfaction.
• Consistently deliver service that meets or exceeds Forbes Travel Guide standards.
• Participate in ongoing training to uphold and enhance service quality.
• Support therapists and spa attendants in maintaining a seamless guest journey.
• Contribute to a positive team culture through effective communication and collaboration.
• Maintain accurate records of guest interactions, preferences, and requests for future reference.

Requirements

• Previous experience in a luxury hospitality or spa setting, with knowledge of Forbes standards preferred.
• Proficiency in reservation systems and basic office software.
• Strong problem-solving and decision-making skills.
• Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Ability to work all shifts and flex schedule based on business demands.
• Strong customer service skills; ability to handle guest and operational issues while maintaining a positive attitude.
• Ability to work efficiently within a team environment.
• Maintain a well-groomed and professional appearance.
• Excellent communication and presentation skills, both verbal and written.
• Ability to communicate in English with guests, management, and other employees to their understanding; additional foreign language a plus.
• Combination of education equivalent to high school graduation or any other combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Benefits

• Medical, Dental & Vision Insurance
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Critical Illness, Cancer, Hospital Indemnity, and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave

Pay

Base Salary