Receptionist, Spa

About the Role

As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role is responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Responsibilities

• Welcome and interact with guests as they call, enter, and exit the facility.
• Check-in guests and notify team members of guest arrival.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Provide basic knowledge of attractions and restaurants in the Las Vegas area and those offered by Resorts World Las Vegas.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Schedule all spa appointments and provide guest information on available products and services.
• Process payments for guest services ordered from the spa.
• Ensure all areas of the spa and fitness center are kept clean and well maintained.
• Attend and participate in support training and staff meetings.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job-related operational tasks, review of company documents, etc.
• Other duties as assigned.

Requirements

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, engage with guests, and operate the spa booking system and phone lines.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Must be able to work in a fast-paced environment.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to work in a standing position for over 50% of the scheduled shift.
• Attention to detail to ensure all information is confirmed for guest reservations.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Qualifications

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months of Customer Service experience.
• Proof of eligibility to work in the United States.

Preferred Qualifications

• Experience working as a Spa Receptionist.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 100 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

• Everyone is an Ambassador – Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – Address safety concerns by correcting them or notifying the appropriate department or individual.
• Everyone works in Security – Report any security concerns to the appropriate department or individual.
• Everyone works in EVS – Pick up trash on the floor or notify the appropriate department if more attention is needed.
• Everyone works in Guest Experience – Assist guests with a smile and notify the appropriate department if more assistance is needed.