Receptionist

About the role

The Receptionist is responsible for managing the telephone system of the program. He/she will be responsible for answering the phone, taking phone messages for the staff, maintaining communication with all staff, knowing the staff's whereabouts, maintaining cleanliness of the main lobby area, and performing special projects as requested.

Responsibilities

• Answers telephone courteously and efficiently and direct calls, as requested.
• Takes messages accurately and routes them as designated.
• Acts as a center of communication for the program, facilitating the flow of information from outside and within.
• Receives visitors and ensures that they are appropriately accommodated.
• Protects the confidentiality of patients and the privacy of staff.
• Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate including but not limited to notes on patient care and environmental issues.
• Maintains assignment boards, bulletin boards and other communication sources.
• Maintains supplies of administrative and clinical forms, ensuring that copies of forms are neat and up to date.
• Maintains medical record storage areas and ensures the security of records.
• Provides medical record information to agencies and individuals requesting it, ensuring that the request is accompanied by a valid release of information signed by the patient.
• Obtains information from referring agencies and others who have worked with the patients as requested by clinical staff.
• Breaks down medical record charts after patient is discharged, ensuring that records are complete before placing them in storage.
• Relates to patients and staff in a friendly, helpful manner.
• Addresses problems noted by supervisor and demonstrates willingness to accept responsibility.
• Protect the privacy of all patient information in accordance with facility privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider.
• Performs other duties assigned.

Requirements

• Interpersonal skills.
• Answer calls.
• Greet quests and clients.
• Understanding of Microsoft Office Suite.

Key Skills

• High School Diploma or GED.
• 1 year of customer service experience.

Physical Requirements

• Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
• Regularly required to talk or hear.
• Frequently required to stand; walk and sit.
• Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Working Conditions and Environment

• The noise level in the work environment is usually moderate.
• The position is required to work in indoor and outdoor environments as needed.
• Potential exposure to aggressive situations.
• Potential exposure to airborne/bloodborne pathogens and other potentially infectious diseases.