Spa Manager

About the role

Omni Viking Lakes Hotel is a substantial part of the 200-acre Viking Lakes mixed-use development, home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and the airport, with planned development including corporate offices, retail, restaurants and entertainment. The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Omni Viking Lakes Hotel is seeking a Spa Manager. This team member will develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Responsibilities

• Perform all payroll and labor related functions, administer tips, and manage KRONOS.
• Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
• Coordinate scheduling of the Front Desk, Supervisor and Rooms Control.
• Train, coach, and develop new associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories, Purchase Orders, and all other applicable reporting.
• Liaison with Estheticians – facilitate trainings & meetings.
• Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
• Ensure revenue generation and expense control in spa to fulfill company expectations.
• Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
• Monitor required levels of guest service, call conversion, call abandonment, and selling skills.
• Must maintain client and spa business confidentiality/privacy at all times.
• Regularly attend, participate in and support training and staff meetings.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.

Qualifications

• Directly supervises employees in the spa complex, by managing 100+ spa employees.
• Minimum of two years in related field with management experience