Spa Manager

Job Number: 26098108 | Full Time | On-site at 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, 33304

About the Role

This position supervises and coordinates activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas. The role focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Responsibilities

• Assumes the responsibilities of the Spa Director in their absence.
• Ensures all employees have the proper supplies, equipment, and uniforms.
• Assists in the financial management of the department by comprehending budgets, operating statements, and payroll progress reports.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of the spa, related areas, and equipment.
• Understands and manages department operations to achieve or exceed budgeted financial goals.
• Sets a positive example for guest relations and interacts with guests to obtain feedback on service quality.
• Handles guest problems and complaints while empowering employees to provide excellent customer service.
• Emphasizes guest satisfaction in departmental meetings and focuses on continuous improvement.
• Solicits employee feedback using an “open door” policy and reviews employee satisfaction results to address concerns.
• Ensures employees understand expectations and parameters, escalating issues to management or HR as needed.
• Observes service behaviors of employees and provides individual feedback.
• Participates in employee progressive discipline procedures and recognition programs.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for new hires and supervises ongoing training initiatives.
• Establishes and maintains open, collaborative relationships with employees and ensures teamwork within the department.
• Celebrates successes and publicly recognizes team members' contributions.
• Ensures property policies are administered fairly and consistently, including disciplinary procedures and documentation.
• Assists the Spa Director in managing day-to-day spa operations as necessary.

Requirements

• High school diploma or GED.
• 2 years of experience in the spa, guest services, or a related professional area.

Pay

Pay Range: $60,000 - $76,000 annually. Bonus eligible.