Spa Manager

About the role

Hand & Stone Massage and Facial Spa is seeking a full-time Spa Manager for our full-service spa. The ideal candidate is goal-oriented, growth-minded, and has a proven background in sales management, spa operations, and customer service. We are looking for a strong leader who is passionate about wellness, team development, and delivering an exceptional client experience.

Spa Manager Performance Will Be Based on the Following Metrics

• Membership Conversion: Coach and motivate your spa team to educate and delight clients, encouraging them to join our Lifestyle Program.
• Revenue Growth: Drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities.
• Recruiting & Team Development: Build and develop a team of talented spa professionals who provide outstanding service.
• Operations Excellence: Measure and deliver results, create a strong membership base, and ensure a consistently exceptional client experience while maintaining smooth daily operations.

What You Need To Succeed In This Role

• 2–3 years of management experience in the salon, spa, retail, or hospitality industry
• Strong leadership, sales, and customer service skills
• Flexible schedule availability, including nights and one weekend day
• Ability to promote the benefits of massage and skincare services
• Experience motivating teams to achieve performance goals
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced environment

Key Responsibilities

• Oversee daily spa operations and staff performance
• Drive membership sales and client retention
• Recruit, train, coach, and develop spa associates
• Monitor scheduling, productivity, and revenue goals
• Deliver exceptional customer service and resolve client concerns
• Ensure compliance with company standards and operational procedures
• Foster a positive, professional, and team-oriented culture

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts on spa services and retail products
• Career growth and advancement opportunities
• Supportive and wellness-focused work environment
• Company parties
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Pay

$50,000.00 - $60,000.00 per year