Spa Manager

About the role

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart.

Responsibilities

• Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
• Create and uphold departmental policies, procedures, and standards
• Maintain and insure proper handling of membership inquiries
• Develop and implement promotional programs with marketing department
• Assist with special events as necessary
• Maximize spa revenues by tracking trends and thinking creatively
• Ensure safety and security for spa guests and associates
• Ensure proper maintenance of facility and equipment and report problems to engineering immediately
• Monitor inventory, ordering systems, and issuing of products and supplies
• Serve as a liaison between management, staff, and guests
• Monitor and ensure high standards of treatments and personnel
• Develop and implement new spa services
• Complete weekly payroll reports and daily timecard maintenance

Requirements

• Minimum of 3 years Spa management experience
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience with Book 4 Time software
• Prior P&L experience and responsibility
• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

Qualifications

• Minimum of 3 years Spa management experience
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience with Book 4 Time software
• Prior P&L experience and responsibility
• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

Skills

• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Free parking
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.