Spa Manager

About the role

Hand & Stone Massage and Facial Spa in Montgomeryville is looking for a local, sales-focused leader who can run the spa day to day, coach a front desk sales team, and help grow a busy membership-based wellness business. This is a great fit for someone in the Montgomeryville, North Wales, or Lansdale area who has managed in spa, salon, retail, fitness, hospitality, or another customer-facing sales environment. This role is a strong fit for someone who lives nearby, understands the local community, and can be consistently present for the team, members, and day-to-day needs of the spa. We are looking for someone who wants to be part of a local business, build relationships with guests and team members, and take ownership of sales, service, and daily operations. Why this role stands out: Hands-on leadership role with direct impact on spa performance; Monthly bonus opportunities tied to measurable sales and revenue goals; Established national wellness brand with a locally owned spa environment; Opportunity to lead sales, service, staffing, marketing, and guest experience; Strong fit for retail, salon, spa, fitness, hospitality, or membership sales leaders. Located at 20 Airport Square, North Wales, PA 19454.

Responsibilities

• Lead daily spa operations and keep the business running smoothly
• Coach the front desk team to sell memberships, gift cards, enhancements, and retail products
• Track performance metrics and hold the team accountable to sales and service goals
• Improve guest retention, average ticket, and membership growth
• Create a welcoming, high-energy experience for members, guests, and employees
• Support hiring, onboarding, scheduling, training, and team development
• Handle guest concerns professionally and protect the spa’s service standards
• Build local awareness through community outreach and neighborhood partnerships
• Maintain spa cleanliness, inventory, compliance, and brand standards

Requirements

• 2+ years of leadership experience in retail, spa, salon, fitness, hospitality, customer service, or membership-based sales
• Spa, salon, wellness, or beauty industry experience is a plus, but not required

Skills

• Confidence coaching a team to meet sales goals and service standards
• Strong accountability mindset; comfortable using numbers, reports, and goals to drive decisions
• Professional, dependable, organized, and able to multitask in a busy environment
• A people-first leadership style with the ability to give feedback and follow through
• Comfortable working a retail-style schedule, including some evenings and weekends

Benefits

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

Pay

$42,000–$46,000 base salary + monthly bonus opportunities of up to $