Spa Experience Coordinator | Casual

About the role

Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator, your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey, you will be empowered to deliver on our mission of "turning moments into memories for our guests."

Responsibilities

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Esport guests to appointments and around spa, providing tours as required
• Aid Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Aid in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Qualifications

• High School diploma or equivalent or vocational training
• Graduate from an accredited school of aesthetics is an asset
• Experience in the hospitality/spa industry is an asset
• TB Clearance
• CPR/First Aid is an asset

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.