Spa Experience Coordinator | Casual

About the role

Spa Experience Coordinator | Casual
Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is HawaiÊ»iâs only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

Responsibilities

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Aid Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Aid in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Requirements

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Aid Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Aid in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Qualifications

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Aid Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Aid in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Skills

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Aid Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Aid in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Benefits

• Hourly Rate: $27.54

Pay

• $27.54

Schedule

• Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.