Spa Coordinator

About the role

Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown Santa Fe, New Mexico. The 98‑room resort features organic adobe architecture, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa, several dining venues including the signature restaurant SkyFire, expansive indoor and outdoor event space (The Hall with 3,200 sq ft of meeting space, historic Lamy Chapel and Lawn), and the recently unveiled Bunkhouse with 12 individual bedrooms. As a Spa Coordinator you will join the team to provide an exceptional environment in spa, fitness and retail to enhance guests’ visits.

Responsibilities

• Provides an exceptional environment in spa, fitness and retail to enhance the guests’ visit.
• Schedules treatments.
• Meets and greets guests.
• Sells merchandise.
• Checks on fitness areas.
• Maintains the Spa and Fitness Center areas in a spotless condition.
• Maintains the common areas of the spa between appointments.
• Possesses knowledge of all aspects of the treatments and the ability to recommend and suggestive sell.
• Processes spa reservations.
• Processes billing.
• Meets and greets guests as they arrive and depart from their treatments.
• Supports all aspects of retail: guest assistance, product display, suggestive selling, and merchandising.
• Handles guest complaints or problems immediately, ensuring guest satisfaction.
• Communicates all of the above to management to ensure communication to all necessary departments.
• Uses good judgement and maintains discretion and diplomacy while performing job duties.
• Participates in all designated programs, meetings, and training.

Qualifications

• Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast‑paced environment with an outgoing team.
• Possesses excellent communication style and skills.
• Prior customer service/luxury hospitality experience preferred.
• Combination of education and work experience.