Spa Customer Service
Heights Wellness Retreat · Boerne, TX · 3 wk ago
On-siteCustomer Service$14/hrFull-time
Responsive Recruiter
Benefits
- Sales Commission
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Free food & snacks
What Makes You a Great Fit
- Warm, approachable, and genuinely enjoy connecting with people
- Calm under pressure and solution-focused when challenges arise
- Attentive to details that enhance the guest experience
- Motivated to meet goals and go the extra mile for guests and teammates
- Available to work 30-40 hours/week, including a mix of mornings, evenings, and weekends
- Reliable and flexible, with dependable transportation to travel between locations if needed
- Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks
- Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most
How You Will Make a Difference
- Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments
- Confidently guide guests within the treatment space, ensuring they feel fully prepared and comfortable prior to their session
- Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge
- Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties
- Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience
- Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations
- Connect with guests to build rapport and create a warm, memorable experience throughout every interaction
- Contribute to team culture centered on positivity, collaboration, and result-oriented solutions
Why You Will Love Working at Heights Wellness Retreat
- Competitive Pay & Steady Growth
- Comprehensive Health & Wellness Benefits
- Paid Time Off
- Wellness Perks
- A Supportive, People-First Culture
Personal & Career Development
- Guided learning pathway through Massage Heights University
Flexible Schedules
- Supports work-life balance
Professional & Safe Environment
- Committed to making safety for Therapist and Guest a priority
Employee Discounts
- Products and services
Massage Heights Family Fund
- A program that supports team members during times of hardship
Sterling Retreats
- Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.