Spa Concierge

About the Role

Join The Woodhouse Day Spa - Cleveland as a Spa Concierge, where you'll be the first point of contact for our guests, ensuring they receive an exceptional experience from the moment they arrive. We're looking for enthusiastic individuals who are passionate about wellness and customer service to enhance our tranquil environment in Rocky River, OH.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor.
• Manage appointment scheduling and ensure smooth guest flow throughout the spa.
• Provide detailed information about spa services, packages, and promotions.
• Aid guests with check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any concerns with professionalism.
• Maintain a clean and organized front desk and waiting area.
• Collaborate with spa team members to enhance the guest experience.
• Promote retail products and services to enhance guest satisfaction.

Requirements

• High school diploma or equivalent; experience in a spa or hospitality setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in using scheduling software and basic computer applications.
• Positive attitude and a passion for delivering outstanding customer service.
• Flexibility to work evenings and weekends as needed.
• Previous sales experience is a plus.

About Us

At The Woodhouse Day Spa - Cleveland, we have been providing a serene escape for our guests for over a decade. Our commitment to exceptional service and luxurious experiences has made us a favorite destination for relaxation and rejuvenation. Employees love working here because of our supportive culture and dedication to personal growth and wellness.

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.