Spa Concierge

About the role

The Spa Concierge role is ideal for someone who enjoys a steady, welcoming work environment and values being part of a friendly community. This position supports the daily flow of our spa by assisting guests, helping maintain a relaxing atmosphere, and ensuring our retail area is organized and well stocked.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Telski and The Peaks Resort & Spa standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
• Comply at all times with The Peaks Resort & Spa standards and regulations to encourage safe and efficient hotel operations.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet and welcome all guests and members.
• Check guests and members in and out: administer assistance to guests with their lockers.
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Ensure proper staffing to maintain sense of order and efficiency.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist guests and members with spa prescriptions.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Provide Spa tours as necessary.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.

Qualifications

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• 1-year retail experience preferred.
• Bi-lingual preferred.