Spa Concierge

Benefits

• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Responsibilities

Makes the magic happen by providing the ultimate guest experience and invoking guest delight!

Happiness follows you wherever you go!

More Specifically, Our Fabulous Spa Concierge:

• Educates the guest on the Woodhouse experience, while assisting on their scheduling of the perfect treatments - customized to their needs
• Answers the phone with a smile each and every time
• Provides personal attention from the time the guest walks though the door
• Introduces the guest on the Woodhouse experience including a warm welcome, a tour of our changing lounge and amenities, and helping them to have a seamless experience
• Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remains educated on all products offered by our spa. A strong sales position to ensure products at the recommendation of the Spa Professionals have been explained and followed up with the closing of the sale
• Inviting the guests to re-schedule their reservations for their next visit with us to ensure they are aiding in building the retention of the business
• Serves as back up for the leadership team, when they are busy taking care of the “big stuff”, you always make sure things are running smoothly

Qualifications

• The willingness to serve and the ability to deliver are the core of our company’s mantra
• We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today

Skills

• Customer service skills
• Communication skills
• Attention to detail
• Organizational skills

Benefits

• Competitive Pay & Incentive Programs
• Retail discounts to encourage self-care
• On-going training opportunities with industry specialists and vendors alike
• Employee Assistance Program (EAP)
• Health insurance options for full-time team members (average weekly hours worked of 30+ hours)
• Paid time off
• Hourly compensation. Full time hours available

Pay

Hourly compensation. Full time hours available.

Schedule

Regular schedule with an established and consistent clientele.