Spa Concierge

About the role

Woodhouse is a premier spa franchise founded in 2001, offering a holistic approach to wellness. With 90+ locations nationwide, Woodhouse provides guests with a modern luxury spa experience focused on total well-being.

Responsibilities

• Welcome guests and prepare them for services
• Ensure guest comfort and relaxation through amenities
• Properly manage guest flow through the spa
• Prepare beverages for guests before, during, between, and after services
• Work closely with providers to ensure guests are comfortable and on-schedule
• Conform to standards set forth in the Team Member Handbook and strive to exceed guest expectations
• Serve as primary support for the spa’s manager, therapists, and guests
• Answer incoming calls and listen to guests' needs to schedule appointments or provide service recommendations and collect payment for services
• Promote guest retention and retail sales by scheduling the guest’s next appointment during checkout and recommending products
• Help guests have a seamless experience by educating them on the Woodhouse experience, including the locker room and amenities
• Drive service and retail sales/awareness by educating guests on products and services
• Remember the small details that make Woodhouse Spa special, such as guests' favorite drinks, warm neck wraps, and personal information like birthdays and anniversaries
• Must be able to work weekends and some holidays

Qualifications

• Previous experience in spa, retail, hospitality, or customer service preferred
• Previous experience in a sales-focused environment
• Ability to work in a fast-paced environment and maintain professionalism
• Comfortable interacting with guests in a spa setting
• Leadership experience in a similar role or front-office operations
• Comfort level with driving company sales goals and initiatives
• Computer proficiency
• Previous customer service and telephone reservations experience
• Basic accounting skills (for daily closing procedures)
• Organizational skills