Spa Concierge
Grand Hotel Golf Resort and Spa, Autograph Collection · Point Clear, AL · 6 days ago
On-siteAdministrativeFull-time
Key Responsibilities
- Warmly greet each guest upon arrival and offer a complimentary beverage.
- Provide detailed information about spa treatments, services, classes, and activities.
- Follow established procedures for various guest types, including hotel guests, day package visitors, conference groups, spa package guests, and members.
- Schedule appointments for all spa services using the Pro Solutions scheduling system.
- Clearly communicate any add-ons or modifications to treatment staff.
- Allocate time and demonstrate patience when assisting Spa Program and Day Program guests.
- Thoroughly explain ticketing procedures, including billing and gratuity guidelines.
- Adhere to all cash, credit, and billing policies.
- Process hotel charges and credit card transactions accurately and efficiently.
- Maintain an organized and professional workspace.
- Support daily record-keeping with meticulous attention to detail.
Perks & Benefits
- Health, Dental, and Vision Coverage: Comprehensive plans, including FSA and HSA options.
- 401(k) with Company Match: Plan for your future with our matching retirement plan.
- Exclusive Discounts: Special rates on hotel stays, dining, golf, and retail at PCH properties, as well as worldwide Marriott discounts.
- Opportunities for Growth: Ongoing training and career advancement opportunities.