Spa Concierge
Woodhouse Spa - Highland Park · Highland Park, IL · Yesterday
On-siteAdministrativePart-time
Benefits
- 401(k) retirement plan
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
What’s In It For You
- Competitive hourly pay
- Generous discounts on spa services and products
- Garage parking
- Back-of-house amenities including a staff lounge with a full kitchen and a private room to reset
What You’ll Do
- Front desk operations
- Retail
- Greet every guest promptly and graciously
- Read guests' true needs and deliver an exceptional experience
- Support VIP events and special guest requests
- Answer and direct incoming calls
- Distribute messages accurately
- Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments
- Furnish guests with refreshments, snacks, and luxury wellness items during their experience
- Ensure the VIP and quiet rooms are clean and tidy at all times
- Manage mail, packages, and online gift card sales
- Keep guest and staff contact information and appointments accurate
- Know emergency procedures and alarm systems, and serve as point of contact in an emergency
- Attend training and participate in professional development
- Be a steward of the Woodhouse brand and Woodhouse standards
What We’re Looking For
- A high school diploma or equivalent
- Experience in a similar role or in front-office operations (a plus)
- Previous customer service, telephone reservations, or hospitality experience (a plus)
- Excellent verbal communication and interpersonal skills
- Strong time management and organizational skills
- Excellent computer skills (Word, Excel, Outlook, PowerPoint, and point-of-sale platforms)
- Basic accounting skills for daily closing procedures
- Able to pivot and stay professional in a fast-paced environment
- Able to stand and bend over for extended periods
- Able to lift up to 45 lbs.
Physical Requirements
- Able to stand and bend over for extended periods
- Able to lift up to 45 lbs.
Why Woodhouse Highland Park
- National brand, local ownership
- First-mover opportunity
- Room to grow
Other Information
- This franchise is independently owned and operated by a franchisee
- All inquiries about employment at this location should be made directly to the franchisee