Spa Concierge

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Responsibilities

• Serve as the first and last impression for each guest, ensuring a friendly, inviting, and memorable experience from start to finish.
• Act as primary support for the spa’s manager, therapists, and guests.
• Answer incoming calls, listen to guests’ needs, schedule appointments, provide service recommendations, and collect payment for services.
• Partner with therapists to increase guest retention and retail sales by scheduling next appointments during checkout and promoting recommended products.
• Educate guests on the Woodhouse experience, including a warm welcome, introduction to locker rooms and amenities, and ensuring a seamless visit.
• Drive service and retail sales/awareness by educating guests on products and services.
• Remember small details that make Woodhouse Spa special, such as guests' favorite drinks, warm neck wraps, and personal information like birthdays and anniversaries.
• Work weekends, some holidays, and Sundays as needed.
• Comply with all company policies and procedures, maintain regular attendance, and perform essential functions of the position.
• Collaborate effectively with team members, managers, and guests.

Requirements

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English (reading, writing, and verbal communication).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.
• Familiarity with Book4Time software preferred.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

This franchise is independently owned and operated by a franchisee. All hiring decisions will be made by the management of this franchise location.