Spa Concierge

The Woodhouse Spa in Vintage Park offers a luxury environment focused on wellness and self-care, with over 85 locations nationwide. This franchise location is independently owned and operated.

About the role

Join our team as a Spa Concierge and help create a warm, welcoming guest experience while supporting daily spa operations. You’ll play a key role in guest retention, service promotion, and maintaining our high standards of hospitality.

Responsibilities

• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Answer calls, schedule appointments, recommend services, and process payments.
• Support the spa manager and therapists with daily operations.
• Promote retail products and encourage guest retention by booking follow-up appointments.
• Educate guests on spa amenities, services, and the Woodhouse experience.
• Maintain guest preferences and assist with light cleaning and laundry tasks.

Requirements

• 2+ years of sales experience (spa experience preferred).
• Strong communication, customer service, and computer skills.
• Experience with scheduling software is a plus.
• Friendly, outgoing, and detail-oriented personality.
• Able to stand for extended periods, lift up to 45 lbs, and perform light housekeeping tasks.
• Flexible to work evenings, weekends, holidays, and Monday–Saturday shifts.
• Reliable transportation.

Benefits

• Competitive pay with incentives.
• Health insurance for full-time employees.
• Employee discounts on spa services and products.
• Paid training and opportunities for growth.
• Modern, state-of-the-art work environment.