Spa Coordinator - Part Time (Planet Hollywood LV)

About the role

Maintain reception, spa facilities, and retail areas. Provide positive and friendly guest service.

Responsibilities

• Offer personalized service with a professional and friendly attitude
• Initiate and engage in professional conversations
• Schedule appointments in a timely and accurate manner
• Use computer knowledge proficiently in Microsoft Office programs
• Handle computer booking system and cash handling procedures accurately
• Answer phones promptly and professionally
• Work well under pressure and assist multiple guests simultaneously
• Knowledgeable about spa treatments, salon services, and retail items
• Suggest and sell service offerings tailored to client needs
• Maintain par levels and stock items in reception and spa areas
• Perform other tasks as assigned by Manager or Supervisor

Qualifications

• Must be 18 years old or older
• High school diploma or equivalent
• 1-2 years reception desk/salon or spa experience and/or customer service experience preferred
• Fast-paced environment experience, enthusiasm, and excellent customer service skills
• Detail-oriented, friendly, outgoing, and excellent communication skills
• Team player and able to work in a smoking and pet-friendly environment

Additional Requirements

• Ability to push/pull up to 50 pounds
• Ability to lift/carry up to 30 pounds
• Stand for up to 8-9 hours
• Bend, stoop, twist, reach, and kneel repeatedly
• Safely work with cleaning chemicals and equipment
• Ascend/descend stairs and maintain balance for extended periods
• Work from a standing position/walking motion for extended periods
• Work in a smoking and pet-friendly environment