Spa Coordinator (Part Time)

About the role

Provide an exceptional guest experience by greeting guests, scheduling spa and salon appointments, confirming guest appointments, escorting guests to guest lounges, handling and processing cash, understanding treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee; report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line, and front-of-house employees; practice effective listening (seek to understand).
• Book and schedule services for spa and salon appointments using the Spa Soft program.
• Answer emails sent to the spa.
• Greet all guests entering the spa and assist with their needs.
• Check in guests for treatments, process payments efficiently, including during high-volume periods.
• Maintain the waiting area, keeping brochures and required forms in stock.
• Provide general information and address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate spa personnel or guests.
• Follow up on minor customer problems (e.g., set up and maintain required files).
• Perform related duties as required.

Requirements

• Pleasant disposition and professional appearance that gives a positive image to spa guests.
• Strong customer service skills.
• Strong communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and resort guests.
• Ability to effectively handle stressful, high-pressure situations.
• Ability to stand or walk for long periods of time.

Qualifications

• High school education or equivalent.
• Ability to speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Pay

Base pay start rate: $20.79/hour, plus included service charge distribution.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.