Spa Coordinator (Part-Time)

About the role

The Spa Coordinator at Four Seasons Hotel Minneapolis plays a pivotal role in ensuring the smooth operation of the luxurious spa facility. They serve as the primary point of contact for guests, managing spa reservations, coordinating spa services, and providing exceptional customer service to enhance the overall guest experience.

Responsibilities

• Provide a warm and professional welcome to guests, ensuring an exceptional experience from arrival to departure
• Manage reservations and efficiently schedule spa treatments, maximizing availability for guests
• Be knowledgeable about all spa services, treatments, and products, confidently advising guests on their choices
• Handle guest inquiries via phone, email, and in person, ensuring prompt and professional responses
• Maintain cleanliness and organization of the spa reception area
• Process payments and manage billing accurately
• Collaborate with the spa team to ensure seamless daily operations and an outstanding guest experience

Requirements

• Reading, writing and oral proficiency in the English language
• Superior communication and organizational skills
• Previous hotel and computer knowledge preferred
• Great and honest smile
• High grooming standards
• 2 years experience on a similar position

Qualifications

• High School Degree or equivalent

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Knowledge of spa services and products

Benefits

• Comprehensive health and vision insurance (Available to Full-Time employees only)
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay (Available to Full-Time employees only)
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance (Available to Full-Time employees only)
• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay (Available to Full-Time employees only)
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (Available to Full-Time employees only)

Pay

$20.71 per hour

Schedule

N/A