Spa Coordinator

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more.

Responsibilities

• Guest Services
  • Welcome guests and provide a warm, professional, and personalized spa experience.
  • Assist guests with booking appointments and selecting spa treatments and packages.
  • Address guest inquiries regarding spa services, products, pricing, and facility amenities.
  • Handle guest concerns and resolve issues promptly and professionally.
  • Ensure guest confidentiality and maintain a high level of customer service at all times.
• Scheduling & Reservations
  • Manage spa reservations using the spa management system.
  • Coordinate therapist and technician schedules to maximize efficiency and service quality.
  • Confirm appointments, process modifications, and manage cancellations according to spa policies.
  • Monitor daily booking levels and recommend strategies to optimize occupancy.
• Administrative Support
  • Process payments, prepare daily reports, and maintain accurate records.
  • Maintain guest profiles and update client information in the reservation system.
  • Assist with inventory tracking and ordering of spa supplies and retail products.
  • Support payroll, scheduling, and operational documentation as needed.
• Retail & Revenue Generation
  • Promote spa treatments, wellness programs, and retail products.
  • Recommend services and products based on guest needs.
  • Assist in achieving spa revenue goals through upselling and cross-selling opportunities.
  • Maintain attractive retail displays and ensure product availability.
• Operational Support
  • Coordinate communication between spa staff, hotel departments, and guests.
  • Ensure treatment rooms, reception areas, and guest facilities meet cleanliness and presentation standards.
  • Follow all hotel policies, safety procedures, and health regulations.
  • Support special events, promotions, and wellness programs hosted by the spa and wellness membership program.

Qualifications

• High school diploma or equivalent required; hospitality, business, or wellness-related education preferred.
• Previous experience in a spa, hotel, hospitality, or customer service environment preferred.
• Proficiency with reservation and point-of-sale systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Skills & Competencies

• Exceptional customer service skills
• Strong attention to detail
• Scheduling and coordination expertise
• Sales and upselling abilities
• Time management and organization
• Problem-solving and conflict resolution
• Team collaboration and communication
• Proficiency in Microsoft Office and spa booking software

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in a fast-paced hospitality environment.
• Must be able to work weekends and holidays.

Pay

The salary range for this position is $24.00 to $31.20. Decisions regarding individual salaries will be based on experience, qualifications, and education.