Spa Concierge Winter '26 - '27

About the Role

Yellowstone Club’s Health & Wellness department is seeking a Spa Concierge for the upcoming Winter season (November – April). This role facilitates impeccable Member and guest services and assists in the daily operations of the spa in a private residential community in Big Sky, Montana.

Responsibilities

• Ensure outstanding guest service by greeting and acknowledging every Member and guest, maintaining service standards, and demonstrating solid product knowledge.
• Guarantee total guest satisfaction, displaying hospitality and professionalism at all times.
• Handle all guest transactions in a legal and ethical manner.
• Apply property safety and security procedures to maintain a secure environment; report accidents or emergencies to management immediately.
• Foster a positive working environment by maintaining favorable relationships with all employees.
• Initiate interactions with Members, guests, and prospective Members to provide information and meet expectations efficiently.
• Provide accurate and timely information regarding spa services and facilitate reservations.
• Charge appropriate Member accounts for services rendered and create client profiles using a club and resort management system.
• Interface with other departments to meet Member and guest requests.
• Answer inquiries via telephone, facsimile, email, and mail.
• Keep detailed records of Member preferences and requests.
• Practice creative problem-solving and perform duties in accordance with Club policies and service standards.
• Maintain departmental productivity, organization, punctuality, attendance, and consistency standards.
• Maintain a positive, respectful attitude and professional appearance at all times.
• Uphold Member privacy and communicate effectively with all staff levels.
• Work flexible hours, including evenings, weekends, and holidays; long hours may be required due to business demands.
• Clean workspaces, assist with locker room duties, and participate in events (e.g., dressing in costume).

Requirements

• High school diploma, GED, or vocational training; one to two years’ experience in customer service.
• Strong verbal/written communication, interpersonal, and analytical skills.
• Valid state driver’s license.
• Intermediate/advanced keyboarding skills and knowledge of Microsoft Office systems.
• Ability to speak clearly and write legibly.
• Basic math calculation skills.
• Problem-solving ability and awareness of when to escalate issues to management.

Preferred Qualifications

• College degree.
• Previous work experience in a spa setting.

Work Environment

The role is primarily performed in a climate-controlled spa environment. However, occasional outdoor work may be required in extreme weather conditions (heat, cold, rain, wind, snow).

Physical Demands

• Occasionally required to walk, use hands and arms, and lift up to 20 pounds.
• Frequently required to talk and hear.
• Constantly required to use vision for tasks such as analyzing data, viewing computer terminals, and ensuring accuracy and attention to detail.
• Frequently required to sit for extended periods and use hands/fingers to operate a computer.

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• Two employee ski days at Yellowstone Club each month.
• Discounted ski pass to Big Sky Resort or Bridger Bowl.
• 401k eligibility with bi-weekly match.
• 24/7 access to onsite fitness center.
• Discounted employee housing in Big Sky or Bozeman.
• Discounts to over 1,000 retailers through ADP LifeMart.
• End-of-season employee appreciation day and retail sale.