Spa Reservationist Winter '26 - '27

About the Role

Yellowstone Club’s Health & Wellness department is seeking a Spa Reservationist for the upcoming Winter season (November - April). This role facilitates impeccable Member and guest services and assists in the daily operations of the spa in a private residential community in Big Sky, Montana.

Responsibilities

• Ensure outstanding guest service by greeting and acknowledging every Member and guest, maintaining service standards, and demonstrating solid product knowledge.
• Guarantee total guest satisfaction with professionalism and hospitality, handling all transactions legally and ethically.
• Apply property safety and security procedures to maintain a secure environment; report accidents or emergencies immediately.
• Maintain a positive working relationship with all employees to foster a collaborative environment.
• Initiate interactions with Members, guests, and prospective Members to provide accurate and timely information about spa services.
• Facilitate spa reservations and charge appropriate Member accounts for services rendered.
• Interface with other departments to meet Member and guest requests.
• Enter charges and create client profiles using a club and resort management system.
• Answer inquiries via telephone, facsimile, email, and mail.
• Keep detailed records of Member preferences and requests.
• Practice creative problem-solving to meet Member expectations efficiently.
• Perform duties in accordance with Club policies, procedures, and service standards.
• Maintain departmental productivity, organization, punctuality, and consistency standards.
• Maintain a clean, neat appearance and a professional, respectful attitude at all times.
• Work flexible hours, including evenings, weekends, and holidays; long hours may be required.
• Assist with cleaning workspaces, locker room duties, and dressing in costume for events as needed.

Requirements

• High school diploma, GED, or vocational training; one to two years of customer service experience.
• Strong verbal/written communication, interpersonal, and analytical skills.
• Valid State Driver’s License.
• Intermediate/advanced keyboarding skills and knowledge of Microsoft Office systems.
• Ability to speak clearly and write legibly; perform basic math calculations.
• Problem-solving ability and awareness of when to escalate issues to management.

Preferred Qualifications

• College degree.
• Previous work experience in a spa setting.

Work Environment

The role is primarily performed in a climate-controlled environment, though occasional outdoor work in extreme weather conditions may be required.

Physical Demands

• Occasionally required to walk, use hands and arms, and lift up to 20 pounds.
• Frequently required to talk and hear.
• Constantly required to use vision for data analysis, computer work, and attention to detail.
• Constantly required to sit for extended periods and operate a computer.

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• 401k eligibility with bi-weekly match.
• Access to onsite fitness center 24/7.
• Discounted employee housing in Big Sky or Gallatin Gateway.
• Discounts through ADP LifeMart and Expert Voice (over 1,000 retailers).
• End-of-season employee appreciation day and retail sale.
• Access to an employee store in Bozeman.
• Participation in employee-exclusive hike, mountain bike, and disc golf days.