Rental Shop Senior Manager, Winter 26-27
About the role
A rare opportunity to build a career with a team dedicated to providing exceptional year-round equipment services. Responsible for the overall operations of a Full Service Equipment Rental/Repair & Demo Business at Mammoth Mountain. This position directly oversees the daily Business Unit operations including Retail Sales, Equipment Rental (demo & standard), Equipment Maintenance, Repair Services, Guest Service Trail and Management of Staff. Works collectively with Rental Division team members and other departments to ensure a great overall guest experience.
This is a Career SEASONAL position — the ideal candidate seeks an ongoing, winter work opportunity with our organization. Opportunity to move to year-round or dual seasonal work may arise for the right candidate.
Responsibilities
- Oversee daily Business Unit operations: Retail Sales, Equipment Rental (demo & standard), Equipment Maintenance, Repair Services, Guest Service Trail
- Manage staff of 20–60 employees
- Train team in guest service, teamwork, safety, equipment knowledge, and liability compliance
- Resolve difficult sales and service situations as a representative of Mammoth Mountain Leadership Team
- Adhere to Guest Experience Standards, Staff Management Guidelines, and Budgetary responsibilities
- Collaborate with Rental Division and other departments to ensure a great overall guest experience
Requirements
- Rental/Retail shop management experience required (2–4 years)
- Strong knowledge of the Siriusware Sales POS system; extensive knowledge of the Sirius operating system is an advantage
- Microsoft operating system and moderate computer knowledge required
- Detailed knowledge of the Ski Industry, Ski/Snowboard/Bike Equipment and Repair
- Knowledge of Mammoth products, services, and pricing (or ability to learn quickly)
- Skilled manager of people and resources (20–60 employees)
- Excellent verbal communication skills
- Strong problem-solving and conflict resolution skills
- Strong organizational skills; ability to multitask, prioritize, and meet deadlines
- Ability to understand and react to the dynamic nature and needs of the business
- Availability to work weekends and holidays throughout the operating season
- College Degree or Equivalent Experience required
Benefits
- Free season pass for employee at all Alterra Resorts
- Ski passes for dependents (spouse/child(ren)/domestic partners) including free skiing at other Alterra Resorts
- Ski/snowboarding lessons discounts
- Equipment Rental discount
- Friends and Family vouchers
- Retail & Food discount
- 401k with company match
Pay
$70,304.00 – $73,732.50 per year
Schedule
Career seasonal position (winter season). Requires availability to work weekends and holidays throughout the operating season. Opportunity to move to year-round or dual seasonal work may arise for the right candidate.