Spa Concierge- Part Time (Weekends Required) $12/hr

Responsibilities

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• Allocate sufficient time and demonstrate patience to create a special and personalized experience for Spa Program and Day Program guests.
• Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Knowledge of spa services and treatments.
• Basic computer skills, particularly proficiency with Pro Solutions scheduling software.
• Ability to handle cash and credit transactions.

Benefits

• Discounts at PCH properties, including Restaurant, Retail, Spas, and Hotel Stays.
• Deeply discounted golf at all Robert Trent Jones Golf Trail facilities.
• Worldwide hotel discounts through Marriott.
• Tuition reimbursement.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.