Spa Concierge

About the role

The Woodhouse Day Spa is seeking Full-Time and Part-Time Spa Concierge team members to join our award-winning spa. This position requires travel to both our Hoboken and Montclair locations.

Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality
• Provide personalized attention from arrival through departure
• Educate guests about The Woodhouse experience, amenities, services, and spa offerings
• Guide guests through the spa and ensure a seamless and relaxing visit
• Answer incoming calls, schedule appointments, and assist with guest inquiries
• Maintain a clean, organized, and inviting spa environment
• Anticipate guest needs and create memorable experiences through thoughtful attention to detail
• Serve as a brand ambassador by upholding The Woodhouse standards of excellence
• Support daily spa operations and assist leadership in ensuring smooth business flow

Requirements

• Passion for delivering outstanding customer service
• Positive, professional, and team-oriented attitude
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Previous hospitality, spa, salon, retail, or customer service experience preferred
• Flexible availability, including evenings, weekends, and holidays as needed

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred

Skills

• Excellent communication and interpersonal skills
• Attention to detail
• Customer service orientation
• Ability to work independently and as part of a team

Benefits

• Competitive hourly pay
• Performance-based incentives
• Paid vacation for eligible full-time team members
• Employee discounts on services and retail products
• Comprehensive paid training through "The Woodhouse Way"
• Career growth and advancement opportunities
• Work in a beautiful, state-of-the-art luxury spa environment
• Supportive team culture focused on excellence and guest satisfaction

Pay

$20-$25 per hour based on experience and qualifications.

Schedule

Monday, Tuesday, Thursday, Sunday

Woodhouse Perks & Benefits

• Comprehensive paid training through "The Woodhouse Way"
• Career growth and advancement opportunities
• Work in a beautiful, state-of-the-art luxury spa environment
• Supportive team culture focused on excellence and guest satisfaction

Equal Opportunity Employer

We are committed to creating a welcoming environment for both our guests and our team members. We celebrate professionalism, passion, and a dedication to exceptional service.