Spa and Wellness Supervisor

Job Description Responsible for the daily operation of Reflections Spa, Harrah’ Fitness Room and pool area and Caesars Republic High Dive Pool and Lounge center in the absence of the manager. Monitor and control expenses within approved budget constraints. Promote and provide top quality customer service.

Responsibilities

• Oversees Harrah’s and Caesars Republic Leisure Services daily operations in the absence of the manager.
• Maintenance and analysis of operational files and reporting systems.
• Operating forecasts and reports, month end accounting and inventory management.
• Purchases, receives and authorizes payment and inventories of products for all Leisure Services departments within budget constraints, including merchandising and retail products.
• Grows, sells and controls membership database.
• Controls all Marketing Spa Appointments.
• Communicates, through buzz sessions, all pertinent hotel and leisure services activities and information.
• Maintains the quality of outside contractor services and ensures license and insurance requirements are maintained as required by Harrah’s and Douglas County.
• Scheduling, timeworks approval and commissions.
• Interviewing, selecting, coaching and counseling, employee file entries, PAF’s and reviews for all Leisure Services employees.
• Implements FOCUS and other training initiatives.
• Fosters positive interdepartmental communications and relationships.

Qualifications

• High School Diploma or equivalent
• Bachelor’s degree preferred
• Literate and fluent in English
• Excellent guest service skills
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills
• Ability to