Spa Attendant Supervisor
About the Role
As Spa Attendant Supervisor you will lead the team of Spa Attendants (Links) and provide premier quality service to guests. The Spa Attendant Supervisor will also work to maintain a consistent flow of general spa operations. You will collaborate with the Spa Attendant Manager to ensure performance standards are met and that shifts run effectively.
Key Responsibilities
- Supervise the Links team during the shift, assigning posts, managing breaks, coverage, and real-time operational changes
- Ensure smooth guest flow throughout the bathhouse experience while maintaining AIRE service standards
- Lead AM and PM briefings to review staffing, daily priorities, and operational updates
- Conduct walk-throughs to ensure bath areas, guest spaces, and operational stations remain clean, organized, and fully stocked
- Maintain communication with Front Desk, Housekeeping, Facilities, and Therapist teams to support seamless operations
- Complete shift handovers and communicate important operational updates to leadership
- Support the department in the absence of the Manager and perform MOD duties when needed
- Provide real-time coaching and feedback to Links team members throughout the shift
- Support onboarding and training for new employees to ensure understanding of service and operational standards
- Address attendance, performance, and minor team concerns while escalating issues when necessary
- Assist with payroll review by ensuring attendance and worked hours are accurate
- Support team engagement and maintain a positive, professional work environment
Quality Assurance
- Monitor cleanliness, presentation, and guest readiness throughout the shift
- Help maintain inventory organization and communicate supply needs proactively
- Ensure all team members uphold grooming, professionalism, and luxury hospitality standards
Qualifications
- Minimum of (2) years' experience in a luxury spa setting; preferred
- At least (2) years of leadership experience; required
- Excellent verbal and written communication skills
- Exceptional customer service mentality
- Enthusiastic, adaptive personality with a high level of attention to detail and aesthetic
- Ability to prioritize, organize, and make appropriate judgment calls in a fast-paced environment
- Ability to stand for prolonged periods of time, bend and lift up to (20) pounds
- Flexible schedule with weekend and holiday hours required
Pay & Benefits
- Pay: $25 plus tips
- United Healthcare Insurance: medical (major), dental, and vision
- Sick days (5)
- PTO (10) days
- Growth opportunities
- 401K savings plan
- Commuter Benefits Program
- Complimentary Bath Experience (once a month)
- Employee AIRE Experience discounts (including friends/family)
- Employee Perks Program (TicketsAtWork)
- Employee Referral Bonus Program
About Us
AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Los Angeles 2026 facility. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.
Tribeca Location: In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.