Solutions Manager

Responsibilities

• Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly
• Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
• Hands-on configuration of the module, including setup, data triage, and customization
• Understand data dependencies and help resolve data issues
• Develop expertise in how the module fits within the broader SchooLinks product ecosystem
• Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
• Work with Customer Success to collaborate on customer interaction, escalation, and timelines
• Continuously define and document problems and challenges faced by our partners
• Assist the Product team with quality assurance and improvement of the product

Requirements

• 2+ years experience as an implementation specialist or similar role in a B2B SaaS company
• Strong project management skills (understand task dependencies/sequence and management of tasks)
• Experience managing multiple clients simultaneously
• Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications
• Customer change management and story-telling - the ability to help clients see the vision of what is being configured and their future process selling the value
• Strong technical understanding - the ability to understand the logic and how platform data connections work
• Excellent systems thinking skills
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed
• Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables
• Confident presenting to district stakeholders and motivating them to complete tasks

Benefits

• 100% health care coverage options for Employee
• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite